Social Media and Reputation Management
November 24th, 2010 by Caroline
There is a distinct relationship between social media and one’s online reputation. In fact, the rise of social networking and publishing sites had a tremendous impact on the need for reputation management strategies and tools. Before the advent of social media, companies had to watch for the occasional hate website or a bad report on a news site. Now disgruntled customers and employees have a multitude of ways to circulate negative views of a given organization. Anonymous review sites, blogs, and posts on media sites like twitter and facebook are just a few of the forums available for spreading negative opinions. And search engines will pick up those opinions and deliver them to individuals searching for a company or executive’s name.
Staying on top of new social media sites and knowing which ones are rising in popularity — and which are waning — is vital to tracking one’s online reputation. Sites like elixir interactive social media attempt to report on trends and developments in the social media world. More importantly, they discuss how those trends can impact an online reputation.
In fact, it would be useless to design an online reputation management campaign without taking into account the influence of social media. In addition to being a source of negative reviews, social media can be leveraged to improve online reputations. Good reviews and positive videos and blog posts can be nurtured so that they rise in the search results, replacing any negative results. It’s also possible to fill the top Google spots with positive social media links and sites so that no future negative sites can displace them.
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